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Terms & Conditions

Home Terms & Conditions

Welcome to Go-Krupa Natural​​​​​​. These Terms and Conditions (“Terms”) govern your use of our mobile application (“BookMyWater App”) and our water delivery services. By using the app, placing an order, or accessing any part of the service, you agree to these Terms.

 

1. Service Description

Go Krupa Natural delivers 

  • 500 ML Pouch

  • 1 Liter Bottles

  • 500 ml Bottles

Orders can be placed through the Go Krupa Natural  App.

 

2. Eligibility

You must be at least 18 years old to use the app or place an order. By using the service, you confirm that all information provided is accurate and complete.

 

3. Account Registration

  • Users must register with a valid mobile number and delivery address.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

 

4. Order and Delivery

  • Orders can be placed via the app at any time.

  • Delivery will be made based on availability and serviceable areas.

  • We strive to deliver on time, but delays may occur due to weather, traffic, or unforeseen circumstances.

 

5. Pricing and Payment

  • Prices are clearly displayed in the app and may change without notice.

  • Payments can be made via online methods (UPI, debit/credit card, wallets) or cash on delivery (if applicable).

  • Full payment must be received before or at the time of delivery.

 

6. Cancellation & Refunds

  • You can cancel your order before dispatch. Once dispatched, cancellations are not allowed.

  • If cancelled before dispatch, refunds (for prepaid orders) will be processed within 5–7 business days.

  • Full details are available in our Cancellation Policy.

 

7. Jar Return Policy

  • If you receive 500ml bottle, you are required to return empty jars during the next delivery.

 

8. User Conduct

You agree not to:

  • Use the service for unlawful or fraudulent purposes

  • Misuse or tamper with the app

  • Provide false information during registration or ordering

  • Harass or abuse delivery personnel

 

9. Intellectual Property

All content in the app, including logos, text, and images, is the property of Go Krupa Natural App  and is protected under applicable copyright and trademark laws.

 

10. Limitation of Liability

GoKrupa NATURAL  is not liable for:

  • Delays or failures in performance beyond our control

  • Loss or damage resulting from improper storage or handling of milk Bottle  after delivery

  • Unauthorized use of your account

 

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Updates will be posted in the app and will be effective immediately upon posting.

 

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Government of India